At Neuzai, we strive to deliver high-quality digital services tailored to your needs. Because of the nature of our work—customized and service-based—refunds are limited. This Refund Policy outlines the terms under which refunds may be considered.
1. General Policy
Due to the time, strategy, and effort involved in our services—including website development, content creation, SEO outreach, and consulting—all sales are considered final once work has commenced or been delivered.
2. Refund Eligibility
You may be eligible for a partial or full refund only under the following conditions:
- Duplicate Payment: If you are accidentally charged twice, we will promptly refund the duplicate amount.
- Project Cancellation Before Work Begins: If you cancel your order before we have started working, you may be eligible for a full or partial refund, minus any administrative or consultation fees.
- Non-Delivery of Service: If, for any reason, we fail to deliver the agreed-upon service and no work has been initiated, a full refund may be granted.
3. Non-Refundable Scenarios
Refunds will not be issued under these circumstances:
- You change your mind after the project has started.
- You fail to provide required materials, feedback, or approvals needed to complete the work.
- You are dissatisfied due to reasons outside our scope of service or control (e.g., traffic or SEO ranking fluctuations).
- You fail to read the service description before placing an order.
- Work has been partially or fully delivered.
4. Revision Policy
We offer reasonable revisions as part of our commitment to quality. If you are not satisfied with the work, please reach out, and we will do our best to make necessary adjustments within the original project scope.
5. Requesting a Refund
To request a refund, contact us at:
Email: [insert your email]
Subject Line: Refund Request – [Your Project Name]
Include your name, order details, and reason for the request. All refund requests must be submitted within 7 days of the original delivery or invoice date.
6. Processing Time
Approved refunds will be processed within 7–10 business days to the original method of payment. You will be notified via email once the refund has been issued.
7. Policy Changes
Neuzai reserves the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.
If you have any questions or concerns about this policy, feel free to reach out. We’re here to help.
Let’s Build Something Great Together
Let’s turn your digital vision into reality.